For Cloudbeds-powered hotels

Your Cloudbeds.
Your team's chat.
Every guest, every language —
one connected loop.

Voxtera plugs directly into Cloudbeds. Every call, every request, every after-hours booking inquiry becomes a structured ticket — already linked to the right reservation, in your team's language, in your team's chat. No new app for your staff. No new dashboard for you.

Voxtera × Cb Cloudbeds
The bridge

Cloudbeds runs your hotel.
Voxtera runs the phone.

Cloudbeds is the system of record — rooms, rates, reservations, channels. Voxtera is the system of conversation — every call your guest makes, in any of 99 languages, captured and resolved.

Alone, each is incomplete. Cloudbeds doesn't pick up the phone at 2am. Voxtera doesn't know who's in room 412. Together, they close the loop your team has been duct-taping with WhatsApp screenshots and sticky notes.

Cloudbeds gives Voxtera

  • Real-time reservation data
  • Guest profiles and language preferences
  • Room status and assignments
  • Arrival webhooks (pre-warm the right voice)
  • Rates and availability for booking inquiries
  • Guest notes for personalization

Voxtera gives Cloudbeds

  • Every call captured as a ticket
  • Post-stay notes written back to guest profile
  • Maintenance and housekeeping requests, structured
  • After-hours coverage Cloudbeds can't provide alone
  • Lost-and-found, special requests, escalations
  • Multilingual conversation log per guest
The math, plainly

$200 a month is less than 8 hours
of your night receptionist.

Boutique operators ask us this question first, so we'll answer it first.

Cost of one part-time night shift
$400 – $1,500 / month
Per market: Mexican coast $400, Turkish coast $1,200, Dubai $2,500+. They sleep, take breaks, miss 30% of after-hours calls, and rarely cover more than 2 languages.
Cost of Voxtera
$200 / month
Never sleeps. 99 languages. Every call captured to Cloudbeds. No sick days, no turnover, no training.
What it takes to pay for itself
ONE booking inquiry / month
Recovered after-hours. Direct-bookings average $150–400/night in our customer base. One recovered call covers Voxtera twice over.

Everything below this section is upside.

Five ways Voxtera + Cloudbeds work together

One integration.
Five quiet improvements —
every day, every guest.

Each of these uses the Cloudbeds API or webhooks in a specific way. None of them require a new app, a new screen, or a new login for your team. They just happen.

i
After-hours booking inquiry capture
getAvailableRoomTypes · getRatePlans · push to Telegram or WhatsApp · WhatsApp confirmation
11:48pm. A French couple calls about a sea-view room next weekend. Voxtera detects French on the first syllable, quotes live availability from your Cloudbeds — $240/night, breakfast included, two rooms left — and asks for their name and email. By the time your reservations manager opens Telegram or WhatsApp at 8am, the lead is waiting with a recording, transcript, and a one-tap "confirm booking" button.
Why it matters
  • After-hours booking calls are your highest-intent inbound traffic — direct, not OTA
  • Boutiques lose an estimated 30–60% of these calls today; you can't measure what you can't capture
  • Voxtera writes the call as a structured note on a new Cloudbeds guest profile, so even uncaptured leads aren't lost
  • One recovered booking per month pays Voxtera back roughly twice over at $200–400/night
Honest limit
Voxtera captures the lead. It does not auto-create confirmed reservations — your team approves each one in the morning. The conversion from warm lead to actual booking depends on how fast your reservations team replies; we recommend within 12 hours.
Live in pilot
ii
Inbound caller recognition
getReservations (arriving / in-house / departing within 7 days) · guest profile lookup by phone
Mr. Müller, currently in room 207, calls from his mobile. Voxtera matches the number to his active Cloudbeds reservation in under a second, greets him by name in German, and already knows his room number and his note about a previous late checkout. He asks about extending one night; Voxtera quotes the rate from live availability and creates a tentative request for your front desk.
Why it matters
  • No more "what room are you calling from?" misheard through an accent
  • The guest feels recognized from word one — the boutique difference, automated
  • Conversation context (room, language, VIP status, prior notes) is attached to every ticket the call generates
Honest limit
Recognition only works when the caller's number matches the one in their Cloudbeds profile. International SIMs, family-member phones, and front-desk-collected numbers that staff forgot to log will fall back to "may I have your booking name?" gracefully. Realistic match rate is around 60–70% for active in-house guests, lower pre-arrival.
Live in pilot
iii
In-stay requests, structured & tracked
postGuestNote · webhook write-back · rule-based urgency → priority routing
Brazilian family in room 412 calls reception at 23:51: the AC isn't cooling and the baby is crying. Voxtera classifies the request as urgent based on category ("AC failure") and hour (after 22:00), tags the ticket accordingly, posts it in Portuguese to the maintenance Telegram group with a 15-minute SLA, and pings the duty manager. If no one acknowledges within 15 minutes, the on-call number gets a voice call. Once resolved, Voxtera sends the guest a WhatsApp confirmation in Portuguese: "Quarto 412 — ar-condicionado reparado. Boa noite."
Why it matters
  • Maintenance complaints after 22:00 escalate before a guest gives up and writes a bad review
  • Routine daytime requests (towels, late checkout, breakfast question) flow through the same pipeline without paging anyone urgently
  • Every ticket — routine or urgent — gets written as a structured note on the guest's Cloudbeds profile, so next time they book your front desk sees the history
  • The audit trail your insurer, brand standards or owner asks for, without anyone manually logging
Honest limit
Urgency is determined by rules — request category, hour of day, keywords like "broken," "emergency," "leaking," "medical." Voxtera does not analyze voice tone or detect emotion. A guest who calmly asks about a broken AC at 3pm will be classified routine; the same call at 2am will be urgent. The thresholds are tunable per property after the pilot.
Routine ticketing live · category-and-time-based urgency in beta · SLA-driven escalation Q3 2026
iv
Pre-arrival information drop
webhook reservation/confirmed · guest language · WhatsApp Business template
Mrs. Tanaka books your hotel through a Japanese OTA. 48 hours before arrival, Cloudbeds fires the confirmation webhook. Voxtera sends her one WhatsApp message in Japanese: check-in time, the property address with a Google Maps link, the wifi network, breakfast hours, and a single sentence — "Reply to this message if you need anything before you arrive." That's it. No promotional content, no upsell. Just the information your front desk would have called or emailed her anyway, delivered in her language, on the channel she actually reads.
Why it matters
  • Cuts inbound "what time is check-in?" / "where exactly is the hotel?" calls by 30–50% in pilot data
  • Guests in non-English-speaking countries especially appreciate practical info in their language — most boutiques send English-only emails
  • One pre-approved WhatsApp template per property; you write the template once, Voxtera fills in the variables
  • Stays strictly within WhatsApp Business's transactional-message rules — no promotional opt-in headaches
Honest limit
WhatsApp requires the guest's mobile number in Cloudbeds. Booking via OTA channels that don't share phone numbers (common with Booking.com) means the guest won't get the message — they'll get your existing email confirmation only.
Live in pilot
v
Lost-and-found, end to end
getReservations (checked-out, last 7 days) · postGuestNote · WhatsApp follow-up
Mr. Rossi calls the hotel from the airport in panic — his passport is in the room safe and his flight to Milan boards in three hours. Voxtera doesn't recognize the number (his Italian SIM, not the one in his booking); he gives his name and check-out date in Italian. Voxtera matches the reservation, logs the case as urgent against his guest profile, pings the duty manager directly on Telegram with the room number and the time pressure, and confirms to Mr. Rossi in Italian that the front desk has been alerted and will call him back in five minutes. A real human takes it from there — but the right human, with the right context, in under a minute.
Why it matters
  • Forgotten passports, jewelry from the safe, wallets, prescription medication — these are the calls that actually come in, and they're high-stress for both guest and staff
  • Voxtera's job here is triage and context, not resolution: get the right reservation in front of the right manager fast, in the guest's language, with the guest already calmed
  • Every case is logged as a structured note on the guest's Cloudbeds profile — owner gets a real lost-property log instead of a chat history nobody can search
  • Recovering a passport in someone's language earns the kind of post-stay review boutiques can't buy
Honest limit
Voxtera handles the intake and routing. The actual item recovery, the courier arrangement, the conversation with the airline — that's a human job, and should be. The value of this card is that your team gets the call routed to them already structured, not that the bot solves the crisis alone.
Live in pilot
What we read. What we write.

Honest about the integration boundary.

We're not a black box. Here's exactly what Voxtera reads from your Cloudbeds account, and exactly what it writes back. Nothing more, nothing less.

We READ

From your Cloudbeds account
  • Reservations (current, arriving, departing, checked-out within 7 days)
  • Guest profiles, languages, special requests, VIP status
  • Room status and assignments
  • Rates and availability (for booking inquiries)
  • Webhooks: created, confirmed, checked-in, checked-out, room-changed, cancelled

We WRITE

Back to your Cloudbeds account
  • Guest notes (every voice interaction summary)
  • Maintenance and housekeeping issue logs
  • Lost-and-found records
  • Optional: tentative reservations from booking calls (pending your staff confirmation)
  • Optional: post-stay sentiment tags from outbound check-out call
We never access — credit card data, payment methods, financial reports
We never create — confirmed bookings without your staff approval
We never delete — reservations, notes, profiles. Voxtera is additive, not destructive.
How we onboard

Trust is earned in three steps.

No "rip and replace." No big-bang go-live. We turn on what you trust, when you trust it.

Day 1 — Inbound coverage
Start here
  • Voice answers every inbound call in the guest's language
  • Tickets route to your existing Telegram, WhatsApp or Slack
  • Notes write back to Cloudbeds guest profiles
  • Read-only against your PMS. Zero risk.
Day 30 — Booking inquiries
Once you trust it
  • After-hours booking calls captured as warm leads
  • Quoted from live Cloudbeds availability
  • Reservations team approves each in the morning
  • Still no auto-booking. Still your team in control.
Day 90 — Full loop
When you're ready
  • Auto-create reservations on Voxtera's side (still cancellable)
  • Pre-arrival WhatsApp information drop in guest's language
  • Sentiment-tagged post-stay summary calls
  • Full guest profile enrichment

Every step is opt-in. You can stop at any phase and we'll never push you to the next.

Pricing for Cloudbeds properties

Three tiers. No setup fees. No annual lock-in.

Tier 1
Coverage
For boutique properties under 60 keys that want after-hours and language coverage.
$200 / month per property
  • Voice answers in 99 languages
  • Tickets to your team's chat
  • Notes written to Cloudbeds profiles
  • Up to 300 calls / month
  • Email support
Start a pilot →
Recommended
Loop
For active boutiques (60–150 keys) that want the full conversation loop closed.
$400 / month per property
  • Everything in Coverage
  • Booking inquiry capture
  • Maintenance SLA tracking + escalation
  • Pre-arrival WhatsApp information drop
  • Up to 1,500 calls / month
  • Priority chat support
Start a pilot →
Tier 3
Group
For boutique chains with 3+ properties on Cloudbeds.
Custom
  • Everything in Loop
  • Centralized reservations queue across properties
  • Cross-property guest profile enrichment
  • Custom integrations (Slack, Teams, custom webhooks)
  • Dedicated success contact
Talk to us →

Annual commitment available with 2 months free. 30-day pilot on any tier, no commitment.

Honest answers

Questions Cloudbeds operators actually ask.

Do we need a specific Cloudbeds plan?
Any Cloudbeds plan with API access works. Some Cloudbeds tiers include API access at no extra cost; some charge for it. We'll help you check during onboarding. If your plan requires an upgrade for API access, we'll tell you before you commit to Voxtera.
How long does setup take?
A typical install takes under an hour. You authorize Voxtera in your Cloudbeds account (one click), tell us which Telegram or WhatsApp group your team uses, and we provision a phone number. Most properties are live the same day.
What happens if Cloudbeds goes down?
Voxtera still answers calls. It will tell guests we're unable to access reservations momentarily, and queue all tickets for your team in Telegram. Once Cloudbeds is back, queued notes and tickets sync automatically. Voxtera is never a single point of failure for your phone line.
Will my staff need to learn anything new?
No. That's the whole point. Voxtera posts into the Telegram, WhatsApp or Slack group your team already uses. The only difference your staff notices is more requests show up pre-tagged with room number, language, and priority.
What about guests who want a human?
Anyone asks for a person, they get a person. We route the call to whatever phone number you specify — front desk, night manager, on-call. No escalation gauntlets. No "are you sure?" loops.
Is our guest data sold or used to train models?
No. Guest conversations are never used for training, never shared with third parties, and stored only as long as needed for your operations and audit. Full DPA available on request.
Can we try it before paying?
Yes. 30-day pilot on any tier, no card required upfront. If at the end of 30 days it isn't earning its $200/month back, you walk away — and we'll send you the conversation logs and ticket history as a parting gift.
Do you support Cloudbeds-connected door locks?
On the roadmap. Today Voxtera doesn't generate or distribute mobile keys — we keep that securely in Cloudbeds and your door lock vendor. We can announce a room-ready key over voice or WhatsApp once Cloudbeds fires the room-assignment webhook.
Discovery

Ready to close the loop?

Tell us about your property. We'll come back within one business day with a tailored 15-minute demo in your guest mix's top three languages.

i. Your Cloudbeds property
ii. About your property
iii. About you
We'll only use this to reply about your inquiry. No newsletters.
We respond within one business day. Your information is used only to reply to your inquiry — never shared, never sold, never added to a newsletter.

Thank you, there.

We'll be in touch about your inquiry within one business day.

Next step · scheduled within 3 business days