Voxtera is a real-time voice concierge that hears your guest in any of 99 languages, answers in the same one, and turns every request into a ticket your team can action — in Telegram, WhatsApp, Slack, or your PMS. Built for properties where the front desk shouldn't sleep, switch staff, or fumble for a translator.
Voxtera replaces the gap between front-desk shifts — and supplements it during the day. It picks up the lobby phone, the in-room dial, the web chat, and the WhatsApp call, with the same fluency every time.
From Mandarin to Maltese, Tagalog to Tamil. The guest speaks; Voxtera answers. TTS is available in 75+ of those with native-grade voices — the remainder fall back gracefully.
Most hotel voice assistants still ask you to pick a language at setup. Most don't tell you what's under the hood, or how fast it really is. Here's what we publish openly.
We're not naming names — these are honest patterns across the category in 2026.
No per-minute surprises. Pick the tier that matches your monthly call volume.
End-to-end — from the moment the guest stops speaking to the first syllable of Voxtera's reply — averages 600 to 850 milliseconds. That's faster than most human pickups on a hotel phone, and well within the threshold where conversation feels natural.
Voxtera stops immediately, listens, and continues the new thread — like a real conversation, not a robocall menu.
During onboarding we ingest your menus, room amenities, hours, house rules, local recommendations and FAQs into a private knowledge layer. Updates take seconds — change your spa hours and Voxtera knows on the next call.
Anything safety-related, medical, or emotionally distressed is flagged in real time and routed to a staff member via the channel you specify — Slack, SMS, internal phone. Voxtera stays with the guest until the handover completes.
Infrastructure is deployed in the region closest to your property — North America, Europe, or other regions as needed. We work with trusted subprocessors and select hosting regions per deployment. Full details on data routing and subprocessors are available on request. All conversations are encrypted in transit and at rest; recordings can be disabled per-property.
Yes. We'll work with you to connect Voxtera to your existing phone system — so the same brain, the same voices, and the same languages reach every guest who calls in.
Yes. Voxtera can connect to your management system and open customer tickets automatically — or route every guest request straight to your team's Telegram, WhatsApp, or Slack. Your staff stay in the tools they already know.
Built for properties that take guest privacy seriously. The same posture from our first $290/mo customer to our largest chain.
A fifteen-minute demo. A live call in the language of your choice. Decide for yourself whether the future of the front desk sounds like Voxtera.